One product utility was buried in contracts. Another arrived as a bill.
Comps and Analytics offered very little value to most Reonomy customers, but it had been named directly in agreements and one enterprise account used it regularly. Turning it off required more than deleting code.
I wanted specific features removed from future contracts immediately. Product needed room to change, rebuild, or retire parts of the service without reopening every agreement. Existing heavy users would keep access while we worked through a transition.
An expanded spreadsheet export might cover the useful part of the old feature. That work still had to compete with Los Angeles improvements, account work, the new data engine, and enterprise integrations. We put it into the backlog rather than pretending it was already built.
The sales materials and order form were updated within a week so new proposals stopped promising individual features.
RentJungle was the second shutdown conversation. Reonomy was paying for an external listings service that people barely used. My Christmas question was direct: are we in a place where we can just kill it today?
The answer was not quite.
There was no immediate deadline. Mixpanel usage data confirmed the feature was quiet, but Client Success and Sales still needed to identify the remaining users and tell them what was changing. I set a January shutdown target instead of pulling the plug during the holiday.
Neither feature was gone yet. One needed contracts and a replacement path cleaned up. The other needed a customer notice and a firm date.
The decision was clear. The shutdown work was the part still in progress.