“Sure just call me.”
That was my entire answer.
I am not at Peek anymore. I started the CTO job at Reality Check this month. The mobile-network integration I had been working on did not care about the change.
The old team was stuck. Authentication requests were not making it to the right server, and they did not understand why an address needed to change. They could see a direct route in the table. They wanted to know whether I could guide two people through it that night or the next morning.
The request arrived just before six. It included the route they could see and one very specific question: was the authentication server plugged directly into the router?
That was enough detail to know a live conversation would be faster than another reply.
I could have tried to diagnose the network from the email. That would have meant another chain of copied routes, guesses, replies, and probably more questions.
So I sent five words from my phone.
Sure just call me
There was no formal support process in that message. No handoff document. No ticket. Somebody at my former company knew I had the missing context and asked for help.
The problem was narrow enough to handle by phone. The team could explain what they were seeing. I could explain why the route and endpoint did not line up. Then the people still working there could keep moving.
I have plenty waiting at Reality Check. New network. New storage. New company. New job.
For tonight, Peek can still call me.