The subject was “Refund needed.”
The message was almost as short. The NFL channel kept showing offline when I wanted to watch it. I wanted my money back.
That was the support request.
I had paid for access because watching football through a computer sounded useful. The payment worked. The channel did not.
The payment notice and my complaint were nineteen minutes apart. I did not spend a week testing different settings. I bought access, tried to use it, saw the offline message, and wrote support.
The complaint said the channel showed offline continually. That was the wording I chose after trying to use it. I did not include a longer account of each attempt.
The subject and the body asked for the same outcome. There was no troubleshooting list or alternate request hiding behind “Refund needed.”
The service accepted the payment. When I tried the channel, it showed offline. That was the complete problem from my side.
I did not send the company a technical diagnosis. I did not ask which server or video provider had failed. I described the customer problem in one sentence.
No reply arrived in the thread. I did not know yet whether the company would issue the refund or whether the channel would stay offline.
The sequence explains why the support request followed so quickly.
I can say what happened in those nineteen minutes: payment confirmation, unavailable channel, refund request.
The channel did not work when I opened it, so I asked to reverse the charge.